Our Commitment
At OVO Communications, we take a strong stance against spam and unsolicited communications. We are committed to providing messaging services that respect recipients' preferences and comply with all applicable anti-spam laws and regulations worldwide, including but not limited to:
- CAN-SPAM Act (United States)
- CASL (Canada)
- GDPR (European Union)
- PECR (United Kingdom)
- Spam Act (Australia)
- Other applicable local regulations
This policy outlines our expectations for all users of our platform and the measures we take to prevent spam.
Definition of Spam
We define spam as any unsolicited, unwanted, or unexpected electronic message sent in bulk to recipients who have not provided explicit consent to receive such communications. This includes, but is not limited to:
- Messages sent to recipients who have not opted in to receive communications
- Messages sent to purchased, rented, or harvested contact lists
- Messages that do not include a valid opt-out mechanism
- Messages with misleading subject lines, sender information, or content
- Messages that promote illegal products, services, or activities
- Messages that contain malware, phishing attempts, or other harmful content
User Requirements
All users of OVO Communications services must:
- Obtain proper consent: Only send messages to recipients who have explicitly opted in to receive communications from you.
- Maintain accurate records: Keep records of how and when consent was obtained for each recipient.
- Provide identification: Clearly identify yourself or your organization in all messages.
- Include opt-out mechanisms: Every message must include a clear, simple way for recipients to opt out of future communications.
- Honor opt-out requests: Process opt-out requests promptly, typically within 10 business days.
- Maintain clean lists: Regularly clean your contact lists to remove bounces, complaints, and unsubscribes.
- Use accurate subject lines: Subject lines must accurately reflect the content of your message.
Important: The use of OVO Communications services to send spam is strictly prohibited and will result in immediate action, including but not limited to suspension or termination of your account.
Prohibited Practices
The following practices are strictly prohibited when using OVO Communications services:
- Sending to purchased, rented, or harvested contact lists
- Using automated means to collect contact information from websites or services
- Sending messages with deceptive headers, sender information, or content
- Attempting to disguise the origin of your messages
- Continuing to send messages to recipients who have opted out
- Using invalid or non-existent domain names
- Sending messages that violate any applicable law or regulation
- Sending messages containing malware, viruses, or phishing attempts
Enforcement and Monitoring
OVO Communications actively monitors for spam and abuse of our platform. We employ various methods to detect potential spam, including:
- Monitoring bounce rates, complaint rates, and unsubscribe rates
- Reviewing message content for spam indicators
- Investigating user reports of spam or abuse
- Monitoring blacklist inclusions
If we detect potential spam activity, we may take one or more of the following actions:
- Request information about your messaging practices and recipient consent
- Temporarily suspend your ability to send messages
- Limit your sending volume or rate
- Require changes to your messaging practices
- Terminate your account
Reporting Spam
If you believe someone is using OVO Communications services to send spam, please report it to us immediately at abuse@ovocommunications.com. Please include:
- A copy of the message, including full headers if possible
- The date and time you received the message
- Any other relevant information
We take all reports seriously and will investigate promptly.
Best Practices
To maintain high deliverability and ensure compliance with our Anti-SPAM Policy, we recommend the following best practices:
- Use double opt-in processes to confirm recipient consent
- Regularly clean your contact lists
- Send relevant, valuable content to your recipients
- Segment your lists to ensure targeted, relevant messaging
- Test your messages before sending to large groups
- Monitor engagement metrics and adjust your strategy accordingly
- Make it easy for recipients to update their preferences
Policy Updates
We may update this Anti-SPAM Policy from time to time. We will notify users of any significant changes by posting the new policy on our website and, where appropriate, by email.